About Us

The Optical Group has been promoting and supporting the independent Canadian eye care professional for the past thirty years! Since this time, we have been providing our members with buying group benefits by providing vendor discounts, consolidated monthly billing delivered digitally or by courier, personalized professional customer service, education, premium quality exclusive private labels and exclusive membership advantages.

Our Support Team 

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Co- Director of Operations

Stephanie  joined The Optical Group 13 years ago with a flair for customer service and an ability to solve member problems with a smile. Her operations experience with large corporate retailers and non-optical buying groups brings a depth of insights and understanding to member concerns.  Her “can do” positive attitude combined with access to information and billing systems, resolves most issues with one phone call.  A talent for organizing and attention to the smallest details makes monthly reporting and billings statements precise and dependable.

 

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Co-Director of Operations

Ruth has been with The Optical Group since 2008.  If you’ve used statistics, reports or supplier analytics chances are Ruth created them.  A self-professed spreadsheet specialist with an accounting background, the team relies on her to solve and sort the complex dollars and numbers that make sense to you every month. Whether you are a looking for explanations or understanding, her direct approach and personalized service makes quick work of any issues you may have.

 

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Accounts Manager /Accounts Receivable Specialist 

Jordie with her background in customer service Jordie will give you  the attention you deserve when she answers your calls and emails. Studying business accounting at Durham College has prepared Jordie to compile reports and statements that are precise and match your expectations. Questions about your payments, as an Accounts Receivable Specialist Jordie is the person to talk to here at The Optical Group.

Accounts Manager

Cheryl is the newest member to join The Optical Group team. With a background in customer service and office administration, her priority is that members needs come first and foremost. Having had some experience on the front lines of the optical business allows for a deeper understanding and knowledge of where members and suppliers alike are coming from. This gives her an edge when corresponding and resolving any inquiries or challenges that may arise.

Administration

Lynn joined The Optical Group in 2016 with a background in customer service.