The Optical Group has been promoting and supporting the independent Canadian eye care professional for over thirty years! Since this time, we have been providing our members with buying group benefits by providing vendor discounts, consolidated monthly billing delivered digitally or by courier, personalized professional customer service, education, premium quality exclusive private labels and exclusive membership advantages.
Our Support Team
Senior Accounts Receivable Manager
Stephanie joined The Optical Group 14 years ago with a flair for customer service and an ability to solve member problems with a smile. Her operations experience with large corporate retailers and non-optical buying groups brings a depth of insights and understanding to member concerns. Her “can do” positive attitude combined with access to information and billing systems, resolves most issues with one phone call. A talent for organizing and attention to the smallest details makes monthly reporting and billings statements precise and dependable.
Director of Operations
Ruth has been with the Optical Group for more than ten years. She brings with her Accounting, Customer Service and Business Management experience from various industries. The team relies on her to solve and sort complex numbers, enforce business standards, data management, financial reporting, and vendor relations. She is creative, has a passion for numbers and statistics, and is a dedicated team leader.
Projects Coordinator / Accounting Lead
Jordie has a creative and customer service-based background that allows her to expertly resolve any issues with the attention to detail you deserve. As the Accounting Lead, she accurately prepares statements and reports, and assists members, vendors, and the TOG team with any inquiries. As our Projects Coordinator, Jordie has put together many projects and events that you can look forward to.
Sasha brings to The Optical Group her positive attitude and productive mindset. Members can focus on their business more, as she makes efficient and prompt responses to any payment or statement inquiries. Sasha also leads as our brand ambassador for Inspira, our private label frame collection.
Lynn brings outstanding customer service experience and amazing attention to detail. Her positive attitude, smile and work ethic is a perfect complement to the Optical Group team.