About Us

The Optical Group has been promoting and supporting the independent Canadian eye care professional for the past thirty years! Since this time, we have been providing our members with buying group benefits by providing vendor discounts, consolidated monthly billing delivered digitally or by courier, personalized professional customer service, education, premium quality exclusive private labels and exclusive membership advantages.

Our Support Team 

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Co- Director of Operations
Stephanie joined The Optical Group 13 years ago with a flair for customer service and an ability to solve member problems with a smile. Her operations experience with large corporate retailers and non-optical buying groups brings a depth of insights and understanding to member concerns.  Her “can do” positive attitude combined with access to information and billing systems, resolves most issues with one phone call.  A talent for organizing and attention to the smallest details makes monthly reporting and billings statements precise and dependable.

 

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Co-Director of Operations

Ruth has been with the Optical Group for more than ten years. She brings with her Accounting, Customer Service and Business Management experience from various industries. The team relies on her to solve and sort complex numbers, enforce business standards, data management, financial reporting, and vendor relations.  She is creative, has a passion for numbers and statistics, and is a dedicated team leader.

 

Accounts Manager /Accounts Receivable Specialist 

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Jordie has a background in customer service that will give you the attention to detail you deserve when she answers your calls and emails. Putting the member experience first, Jordie accurately prepares statements and reports, and solves any issues with ease. As the Accounts Receivable Specialist, Jordie can dependably resolve any payment inquiry.

Administration

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 Lynn brings outstanding customer service experience and amazing attention to detail. Her positive attitude, smile and work ethic is a perfect complement to the Optical Group team